Privacy Policy

Effective Date: May 31, 2026

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website or use our services.

1. Data Controller

For the purposes of the General Data Protection Regulation (GDPR), the data controller is:

  • Company Name: Olivia Allan o/a TrueNord Studio

  • Location: Canada

  • Contact Email: hello@truenordstudio.com

2. Information We Collect and How We Collect It

We minimize data collection to only what is necessary to connect with you. We do not natively collect or store email addresses or payment details on this website.

We interact with your data in the following ways:

  • Voluntary Information: When you book a consultation via our third-party scheduling link (Google Calendar), you provide your name, email address, and any details regarding your merchandising needs.

  • Automated Data (Cookies & Analytics): Our website is hosted on Squarespace. Squarespace automatically collects personal data when you visit this website, including details about your browser, network, device, your IP address, and your interaction with the site. We use this data to ensure site performance, security, and to analyze traffic metrics.

3. Third-Party Services

We use trusted third-party services to host our platform, manage our calendar, and connect with social media. These platforms operate independently and have their own privacy policies:

  • Squarespace: Hosts our website platform and infrastructure. You can review Squarespace’s Privacy Policy at www.squarespace.com/privacy.

  • Google Calendar: Used for booking consultation calls. When you click the booking button, you are redirected to Google's platform. You can review Google’s Privacy Policy at policies.google.com/privacy.

  • Instagram: We provide a link to our professional Instagram profile. Interacting with that link connects you to Instagram’s platform. You can review Meta’s Privacy Policy at privacycenter.instagram.com.

4. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

  • Consent: When you actively choose to accept cookies via our cookie banner, book a call via Google Calendar, or interact with our social links.

  • Legitimate Interests: To maintain, protect, and analyze our website's functionality and to communicate with potential consulting clients.

5. International Data Transfers

As a business based in Canada using global platforms (Squarespace and Google), data collected through interactions with this website will be transferred to and processed outside of the European Economic Area (EEA). The European Commission officially recognizes Canada as providing an adequate level of data protection under PIPEDA, ensuring your data remains safe under standards equivalent to EU law.

6. Your Rights (GDPR & PIPEDA)

Depending on your location, you have specific rights regarding your personal data:

  • Access & Portability: You can request a copy of the data we hold about you.

  • Correction or Deletion: You can ask us to update incorrect data or delete your contact information after a consulting call has been completed.

  • Withdraw Consent: You can object to our processing of your data at any time.

To exercise any of these rights, contact us directly at hello@truenordstudio.com.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The "Effective Date" at the top will indicate when it was last revised.